We support data-driven organizations in mastering and harvesting their data. More than 40 satisfied customers from a range of industries prove it.
We understand the power of data analytics to solve intractable problems and have dedicated our enterprise to providing insights that contribute to more efficient business and connected enterprises. Over the course of more then ten years, Ultra Tendency has developed into a highly respected, business-centered innovator in Big Data, Machine Learning, Advanced Analytics, Microservices, Streaming and Cloud Computing.
We design technical solutions for your business challenges according to current industry standards and technology trends.
We implement your project from the early prototyping phase to the production-ready solution.
We review your existing big data applications and check them for the implementation of best practices, industry standards, and future viability.
Cluster Setup & Operations
We install and operate your big data infrastructure with enterprise-grade security and according to state-of-the-art best practices.
Straight to the second Level Support
- Highly skilled experienced Big Data engineers
- Very fast ticket solving time!
- Above average First Contact Resolution (FCR)
- Minimal staff downtime and frustration
Ultra Operations are split into two teams: Proactive (Preventive) and Reactive Service teams
The Ultra Tendency Delivery Model
To ensure that our customers benefit from a 100% carefree package, we deliver our operations compliant to ITIL 4. Our Operations Centers are all ISO27001 and TISAX certified to guarantee the highest IT security standards.
- Service Level Management
- Availability Management
- Capacity and Performance Management
- Service Continuity Management
- Monitoring and Event Management
- Service Desk
- Incident Management
- Service Request Management
- Problem Management
- Release Management
- Change Enablement
- Service Validation and Testing
- Service Configuration Management
- IT Asset Management
Ultra Tendency Special Operations Program (SEALs)
In 2019, we formed the SEALs team, as we faced great demand to solve highly complex problems at mission-critical workloads on an ad hoc basis. This service was mostly requested from corporations that had not previously worked with Ultra Tendency and had an urgent need for our unmatched technical expertise. The SEALs team is able to react flexibly to customer demand to ensure the fastest time to resolution in mission critical situations that do not allow any delay. SEALs get every job done and embark from their missions directly after accomplishment. They enjoy the highest reputation in the market and are frequently requested by Cloudera to solve the most complex problems at their most important customers on a global scale.